Sephora

I placed my order about 1 month ago. The product was returned to you due to a shipping problem before it reached me. When I called your customer service, they said they would not send the product again; they would refund the payment. So I waited for my refund. When I called 1 week later to check the...

My recent purchase of Chanel No 19 perfume from Sephora left me really disappointed. Despite the high price of ₺5,510 for three bottles, the liquid within seemed more like water than the rich Chanel fragrances that stick to the skin. The aroma fades away in 12-13 minutes, unlike Chanel's customary l...

On March 13, 2024, I bought a bottle of Versace Eros perfume from the store. The salesperson made sure to let me know that the perfume was genuine. However, I quickly realized that the scent didn't even last for 30 minutes. It's not typical for a real Versace perfume to have a scent that doesn't las...

I'm really frustrated with Sephora because they haven't delivered my order. It's been six days since I placed my order, and the status is still stuck on 'preparing for shipment'. When I reached out to customer service, they were unable to provide me with a specific delivery date. When I requested to...

Hello, my complaint is about a perfume purchased at the Sephora Palladium store. My spouse purchased a Tom Ford perfume for me as a gift from the Sephora Palladium store on March 2, 2024. He presented me with the perfume as a gift the following day. When I sprayed the perfume to test it, I noticed t...

Sephora staff has twice provided me with incorrect information and then proceeded to give me different information without apologizing. Despite registering for maintenance at the Mersin Forum branch, they acted as if they were unaware. Furthermore, when I mentioned the name of the staff member (the ...

I've made several purchases from the Sephora online store, and I even have a Gold membership. However, I've never experienced anything like this before. When placing an order through the Sephora app, there was initially an issue during the order payment phase due to a glitch in their system, causing...

During the November discounts, my friend and I eagerly placed an order at Sephora in Zorlu Center. The app indicated that we could pick up our order after 12 PM the next day, and we even received a confirmation SMS. Excitedly, a few days later, we headed to the store, only to find out that our order...

During the November discounts, my friend and I placed an order at Sephora in Zorlu Center. The app showed we could pick up our order after 12 PM the next day, and even received an SMS confirming the same. Despite this assurance, when we went a few days later, they turned us away, stating that our or...

I am extremely disappointed as the gifts promised with my Sephora purchase have not arrived. With a 1000 TL shopping, I was supposed to receive a skincare set for the Sephora purchase and a Deluxe foundation for the Dior purchase, as indicated in the promotions section. I specifically chose Dior and...

On Sephora TRs online platform I have placed an order with click and collect system on 6 December. I was going to take my order from a store named Zorlu, in İstanbul. However, my order has been cancelled on 8 December, while they were preparing my product. They already approved the order for prepara...

I ordered an Armani perfume from Sephora during the discount days through online shopping with order number 8002292757, but they sent it to me as a refill bottle. I've been trying to reach them for about two weeks. First, they claimed not to have received my email, then said they didn't get the phot...

Sephora's behavior to deceive the customer in November discounts. I created 2 separate orders from Sephora on the same day on November 24. While one of my order was delivered last week, there was no movement in the other, I filled out an order information form 3 - 4 times and asked for information. ...

Sephora's fifty percent discount scam for the second product. I made a purchase of 9800 TL on Black Friday. 2. There was a 50% discount campaign on the product. I bought 6 items. And there was a 50% discount on every second product in the cart. I bought the products, and when I looked at the invoice...

Sephora is mocking people!!! The order I placed at the beginning of the month got canceled by the brand, and it even says it was canceled by the customer, which is a whole other issue?! And despite being in mid-December, I still haven't received my refund. When I contact the bank, they say there's n...

A product in my order number 8002129718 from Sephora Turkey Online was previously returned and re-taped by SEPHORA. After detailing this to customer service on the phone, I was asked to email the issue, which I promptly did. The tape was visibly cut from the bottom and resealed by SEPHORA, evident w...

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I just bought a big 5482 TL worth of stuff from Sephora, but I was disappointed because they didn't include any testers or sample-sized products. Also, some items were not packaged well even though they were fragile. I'm really unhappy with both of these problems. But, I just placed a new order a fe...

The previous week, I treated myself to some online shopping, taking advantage of a promotion that offered 15 free samples with any purchase over 4000 TL. However, despite spending more than 9,000 TL during the discount extravaganza on November 11th, customers did not receive the items for which they...

On November 9, 2023, I ordered 2 Size Up mascaras and 1 Outrageous Plump Effect Gloss with the available discount at Sephora, using the order code number 8002117647. The shipping was scheduled for November 13, 2023, as indicated. Despite receiving an out-of-stock warning during the order placement, ...