I ordered a jacket from Decathlon at the Antalya Erasta mall. It was supposed to arrive on the 19th, as shown on my screen. At 6:00 PM, I went to the store to pick up my item. Your staff asked for my name three times, staring at the screens. Another staff member came and asked for my tracking number...
When I was cleaning my fishing rod in calm water, it got slightly bent, and as a result, the tip broke off. They claimed the rod was flexible but broke easily with a slight bend. Even though it was mentioned that spare parts were available, I couldn't locate the spare tip of the rod on Decathlon's w...
I purchased a Decathlon stainless steel thermos, and to my dismay, the plastic inside the cap has inexplicably detached. This has caused water to leak...
Even though I just got these shoes a month ago, I'm already having problems with the edges coming apart. They blamed the issue on overuse when I returned them to the official Decathlon store to get a refund. They advised me to air my grievances anywhere I pleased. Even though there's a two-year warr...
From the Decathlon store. Not to create a request for a replacement of one of the Products in my order TR2019818686 and not to send the product. However, after waiting for 20 days, I received an e-mail saying that the product was returned when I had to receive it, but when the process was prolonged,...
I sent the item back for a replacement because it was faulty...but, even though it's been a month, they still haven't sent back the item I returned or replaced it. The thing I paid money for is still in their warehouses, and they haven't processed the exchange yet. They haven't only failed to comple...
Decathlon could not send my product for 10 days.Even though I send e-mails, I receive computer messages.When I received my product they said it would arrive soon. placed the order through a staff member at the Decathlon store in Kayseri. The store employee mentioned that using this method would resu...
On March 4, 2022, I purchased an Air Basic 140 cm inflatable mattress with Order No: 1-4365 from your Balcova store in İzmir. Despite careful use, I experienced deflation issues in July (while still under warranty) and submitted it to the Balçova store. They assured me they would inspect the product...
I placed my order tr2114274365 over the internet to be delivered from your Ankara kentpark AVM decathlon store. the distance from my house to your store is 20 km, I traveled 20 km with my car to get the product, I came and got my product, but when I returned home, I saw that the color of the product...
Decathlon proves to be an unsatisfactory company that lacks customer support. We purchased an Ultim Comfort inflatable mattress three months ago, which, despite being faulty, has not been eligible for replacement. On August 3, 2023, we bought the Ultim Comfort inflatable mattress from Decathlon Tori...
I ordered a product from Decathlon's online store for in-store pickup, specifically at the Ankara Kentpark branch. Despite selecting "Store Pickup" and being informed the order would arrive by November 15th, I faced delays. I chose the store pickup option to avoid excessive waiting, unaware of the u...
I bought snow boots for my daughter from Decathlon, but they were too small so I needed a bigger size. I started a return on October 31st, and even though I sent it back to them on November 2nd, it's now November 7th, and they still haven't done anything about it. They're saying there's a technical ...
I encountered a service problem with my order due to Decathlon's system failure. I placed and paid for the order, but shortly after, the system canceled it due to an error. The next morning, upon seeing the email notification, I called Decathlon, but they informed me that they couldn't do anything. ...
Decathlon Turkey Did Not Publish My Negative Review. The review I wrote about my recent order from Decathlon's website was not published by Decathlon officials. In my review, I shared my user experience with the product I purchased. Since my experience was positive, I also gave the product a full "g...
Hello, I used to fulfill nearly all my clothing needs through your company, including consistently buying the same model of your snow boots for years. However, my latest purchase presented a problem – it was letting water in. Due to a challenging surgical procedure (which I can substantiate with med...
I just ordered something from Decathlon's website and was supposed to get it on the same day at the One Tower store. But, surprisingly, my order got canceled without any warning at 9:39 in the morning. On Saturday, I had a 16-minute chat with a customer service agent, where I asked about why my plan...
Decathlon doesn't want to publish negative reviews. I give honest feedback about the product and how it's used, but my reviews get rejected because they don't meet the criteria for negative reviews. I make sure to carefully read all the rules and make sure I don't break any of them. But, even when I...
Hello, I'd like to file a complaint about the order I placed. It's unethical for a reputable company like yours to collaborate with a courier service like "Kargomsende." This courier claims that the delivery is ready for distribution but, as shown in the attached images, returns the product to you w...
Decathlon is a worldwide sporting goods shop that caters to a wide variety of sports and recreational pursuits. Since beginning in France in 1976, the firm has grown to serve customers in more than 70 countries. Decathlon caters to athletes and outdoors people of all skill levels, from novices to elites. Products are available for a variety of sports and outdoor pursuits, such as jogging, cycling, swimming, and even camping. The company is committed to creating environmentally friendly and economically viable goods. Workshops, training programs, and professional advice are just some of the services that Decathlon provides in addition to selling items. In addition, they have a forum where clients may talk to others who share their interests.
