VANS

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Complaints
4 Complaints (Over the past year)
VANS
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VANS Shoes Falling Apart After Only 1.5 Years

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Dilara
July 03, 2023 4:47 pm
58
VANS Shoes Falling Apart After Only 1.5 Years
VANS Shoes Falling Apart After Only 1.5 Years
VANS Shoes Falling Apart After Only 1.5 Years
+4

Vans Refuses Return Due to Unfair Treatment of Half Cab 33 DX Shoes

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Talha
June 26, 2023 10:17 pm
62
Vans Refuses Return Due to Unfair Treatment of Half Cab 33 DX Shoes
Vans Refuses Return Due to Unfair Treatment of Half Cab 33 DX Shoes

Unfitting Vans Old Skool Shoes: Denied Return, Unhelpful Customer Service

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Kutluğhan
May 23, 2023 11:34 am
61

VANS Shoes Turned Out To Be Unquality, No Replacement Offered

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C. Şimal
May 15, 2023 8:29 pm
55

A foul odor permeated my brand new VANS shoes

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Burak
January 19, 2023 3:52 pm
62

VANS Ultrarange Exo HI-TEX Mte-3 Disintegrated and Got Stains on the Tip

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Tuncay
December 26, 2022 1:32 pm
57

My new Vans shoes colored my socks

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Pınar
December 20, 2022 2:54 am
70
My new Vans shoes colored my socks

My new pair of Vans SK8-HI shoes for adults has a crack in the flame design

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Cengiz
December 19, 2022 5:51 pm
62
My new pair of Vans SK8-HI shoes for adults has a crack in the flame design
My new pair of Vans SK8-HI shoes for adults has a crack in the flame design
My new pair of Vans SK8-HI shoes for adults has a crack in the flame design
1

Vans Bails On Customers by not Owning Up the Issues with Their Footwear

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Ayşegül
December 05, 2022 9:11 pm
60

Vans Shoes Got Torn and Its Heels Crushed

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Büşra
November 18, 2022 3:54 pm
7
Vans Shoes Got Torn and Its Heels Crushed

VANS UA The Lizzie Lace Hole is Ripped

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Emel
October 24, 2022 12:13 pm
12

VANS old skool sneakers fade issue, it needs to be replaced

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Sude
August 02, 2022 4:18 pm
8

VANS shoes are torn, the customer service did not replace it

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Esengül
July 23, 2022 12:23 am
14
VANS shoes are torn, the customer service did not replace it
VANS shoes are torn, the customer service did not replace it
VANS shoes are torn, the customer service did not replace it

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İlhan
July 03, 2022 10:57 pm
74

My daughter's brand new VANS shoes hurt her foot

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Sevil
June 01, 2022 9:23 pm
2

VANS shoe dissatisfaction and Superstep Store grievance...

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Serpil
May 27, 2022 11:54 pm
3
VANS shoe dissatisfaction and Superstep Store grievance...
VANS shoe dissatisfaction and Superstep Store grievance...
VANS shoe dissatisfaction and Superstep Store grievance...

My request to return my low-quality VANS sneaker was not granted

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Tuğçe
May 17, 2022 11:27 pm
12
17 Complaints in Total

Brand Profile

VANS The brand has not created a profile so far.
VANS is not responding to complaints via Xolvie and not communicating with its customers on this platform yet, as it has not created a brand profile yet. Every company can create a brand profile on Xolvie.

Frequently Asked Questions (FAQ)

Do Vans offer warranty?
  • Vans offers a 1-year warranty for their shoes. This means that if there are any defects with the shoes within 1 year from the purchase date, customers can get them repaired or replaced for free.
  • The warranty covers all types of Vans shoes, such as sneakers, sandals, and boots. It includes protection for both the materials used and the craftsmanship.
  • To start a warranty claim, you need to contact Vans customer service and provide them with the following information:
  • Please provide your name and contact information.
  • Please provide the date when the purchase was made.
  • Please provide information about the style and size of the shoes.
  • Details regarding the defect


  • After receiving these, the Vans customer service team will carefully analyze your claim to see if it complies with the warranty's provisions. Following approval, Vans will start providing free shoe repair or replacement services.
What is Vans return policy?
  • Products purchased through Vans.com or a real Vans store are returnable within 60 days after receipt.
  • Custom goods with uploaded photos or embroidery are not eligible for returns. Purchases made in a Vans retail store must be returned in person to the same store, as mail-in returns are not currently permitted.
  • Return refunds are calculated using the relevant goods and tax charges. Original shipping charges, however, are not returned. Refunds are issued to the original payment method used to make the purchase.
Does Vans offer online exchanges?
  • Currently, Vans does not offer the option to exchange products online. However, you can contact their Customer Service for help. You can exchange online orders at any Vans store or Vans Outlet. If you choose to exchange your item in-store, it is recommended that you call your local Vans retail store first to make sure they have the exact item you want.
How long does it take Vans to refund?
  • Vans normally process refunds within 3-5 weeks of receiving the returned merchandise.
  • Original delivery charges are not returned, and refunds are computed based on applicable product and tax payments. Refunds are issued to the original payment method used to make the purchase.
  • If you made the original purchase using Klarna or a Vans gift card:
  • Klarna purchases made at Vans.com can be returned within 90 days of receipt. Refunds for Klarna orders will be processed within 14 days of receipt of the product at Vans' returns center. Klarna orders returned by mail will continue to need payments until the return is processed. If the Klarna order is exchanged or returned for credit at a Vans retail location, you must continue to pay Klarna until the payment is fulfilled.
  • Returns for credit or exchange can be made on Vans gift card purchases within 60 days after receipt. Returning a gift card purchase to a store will result in reimbursement in the form of an alternate gift card. If you return an item by mail, your refund will be provided once the item is received.
  • It is crucial to note that the refund process might take up to 3-5 weeks, with the exact time frame depending on factors such as payment method and return type.
How can I keep my Vans in good shape?
  • If you want to make your Vans last longer and keep them in good shape, here are some guidelines to follow:
  • Wear them in moderation: While Vans are intended for everyday use, wearing them daily can cause them to wear out more quickly. To make your shoes last longer, try switching between different pairs.
  • Make sure to clean them regularly: To keep your Vans in good condition, it's important to clean them promptly if they get dirty. This will help prevent any potential damage caused by dirt and grime.
  • Store them correctly: To prevent your Vans from drying out or getting damaged, it's best to store them in a cool and dry place when you're not using them.
  • Use shoe trees: Using shoe trees is a great way to keep your Vans shoes in good shape and prevent them from getting creased.
  • Handle laces gently: It is important to tie Vans' cotton laces securely, especially during activities that require a lot of walking, as they can be easily damaged.
  • Avoid heavy-duty activities: Vans are not recommended for activities that require heavy-duty performance, such as hiking or running. It is advisable to choose appropriate footwear designed specifically for these activities.
  • Use a mild detergent for cleaning: To avoid damaging your shoes, it's best to choose a mild cleaning solution instead of harsh detergents.
  • Air-dry after cleaning: After cleaning, allow the shoes to air dry. Refrain from using a dryer, as it has the potential to cause damage to the shoes.
  • Consider professional repair: If your Vans shoes start to show signs of wear, you can take them to a cobbler who can clean, polish, and repair them. This will give your shoes a fresh and renewed appearance.
How can I contact Vans customer service?
    Vans customer support can be reached through the following methods:
  • 24/7 Chat: Go to https://www.vans.com/en-us/support/contact-us and select "Chat" from the top and right side of any page. The virtual assistant is available 24 hours a day and can connect you to a real agent during business hours.
  • Email: Send an email to [email protected]. Make sure you specify the following information:
  • Name, email address, and phone number
  • The order number
  • Text Message Issue or Question: You can also reach customer care via text at (714) 598-1819.
  • The following are Vans' customer service hours:
  • 6 a.m. to 4:00 p.m. PST, Monday through Friday
  • Saturday and Sunday: 6:30 a.m. to 3 p.m.

About Vans

Vans is a footwear and apparel business best recognized for its distinctive casual and skateboarding-inspired designs. They sell a variety of products, including sneakers, sandals, boots, and clothes for both men and women. They are well-known for their classic designs, and partnerships with artists and businesses, making them a popular choice among fashion-conscious individuals and skating lovers all over the world.

The company operates on a global basis and has a strong presence in many nations. Customers can purchase Vans products through a variety of outlets, including traditional Vans retail stores, internet retailers, and authorized distributors.