Mercedes-Benz

Dear Sir/Madam, I, Kadir Ça*** from Turkey, conducted a transaction at Ankara Koluman Mercedes on March 7, 2024, to purchase a PanelVan Extra with 190 horsepower and 3.8 tons 4x4 vehicle. The sales transaction number at Koluman dealership in Ankara is TR2420022180. It was indicated that the vehicle ...

I ordered a vehicle from Mercedes Has Automotive Avcılar branch on December 12, 2023. They said that the vehicle would be delivered mostly at the end of December. Today, January 24, 2024, the vehicle has still not been delivered. When I talked to the dealer, they said that the vehicle would be sent ...

I've previously voiced this complaint – our attempts to assert our rights have led Mercedes-Benz to impose an embargo on our business related to vehicle sales. In 2015, we purchased 50 tractors with brand-new engine compartments but later faced issues with cupping. Although replacements were made fo...

I own a 2017 model Mercedes C200d AMG that I purchased brand new from Mengerler Automotive. Despite regular maintenance at authorized service centers, an AdBlue issue has persisted in the car for the past year. Initially coded as having a 5-liter capacity, the tank actually holds 25 liters, necessit...

There is leakage in the turbo outlet pipe of my Mercedes c200d bluetech AMG 2016 model vehicle. There is no information about when the Mercedes part will arrive, they cannot give a date. This could happen within 3 days, 9 months later or more. It may be that my vehicle is disabled, but as someone wh...

I bought a Mercedes Vito 124 CDI 4x4 on August 14, 2023, and really not happy with it. There have been ongoing problems with oil leakage, which is really frustrating. I've had to take my car to the service center three times already, even though it only has around 7,000 km on it. So, today we added ...

I purchased a new vehicle from Mercedes Benz, and even the process of issuing the invoice seems beyond their capabilities. I have been waiting for three days for the invoice to be issued. Despite multiple calls to customer service, I have not been able to achieve any results. Having switched from my...

Although Mercedes-Benz said that it would refund the deposit within 30 days at the latest before the order (I was clearly informed about this and had it repeated), it has not refunded the deposit for about 2 months. In the refund of my Mercedes-Benz EQB 250+ order, which was canceled on October 19, ...

I'm stuck in the problem between Halkbank and Mercedes. I have a commercial plate service vehicle in Ankara. I wanted to change its body, so I went to Mercedes Benz Mengerler Ankara. I paid a deposit of ₺200,000 for the body change through a Proforma (now called Order Confirmation Form) for my vehic...

I had reserved a car on the Mercedes Benz online site but cancelled it right after. The cancellation email had been sent to me on 16.10.2023. The 200000 TL fee deposited as the reservation fee for this canceled order has still not been refunded. Even though I registered with customer service 4 times...

Mercedes recalled my car for a safety action. Took it to Gelecek Oto Diyarbakır, and they said they'd do a free airbag replacement. After getting it back, the airbag warning light was on. Armrest covers wouldn't open, were damaged, and the center sliding compartment was scratched. They attempted to ...

Mercedes. I made a reservation to order a vehicle from the online store. Later, they could not change the order because I wanted to transfer the vehicle to my wife. They canceled and placed a new order. 35 days have passed and 50,000 TL has still not been refunded. We constantly communicated its urg...

Mercedes-Benz Does Not Refund Reservation Fee. I canceled the reservation I made on October 18, 2023, due to the wrong vehicle selection, reserved a new vehicle, and purchased that vehicle as well. I waited because I was told that my canceled reservation fee would be refunded within a maximum of 30 ...

On September 14, 2023, I went to the online store and made a deposit of one hundred fifty thousand Turkish lira in order to place an order for a Mercedes EQB. Despite the fact that I canceled my order on September 19, 2023, the deposit has not been returned even though it has been over two months si...

I canceled the vehicle reservation I made on 20/09/2023 with the sales transaction number TR2310039161 on 13/10/2023. Despite their initial promise of refunding within 20 business days, they have not refunded my money, and each time I contact customer service, they provide different explanations. Th...

Mercedes Turkey does not refund down paymens as they were told, during sales procedure. You can find lots of similar complaints. Adana Mengerler Dealer told that will get our car in mid nov and then changed it to "somewhere in december". After that I also discovered in my order that a standard hardw...

My 2020 model Mercedes A 180 D vehicle constantly gives engine failure due to the spark plug. Even though I went to the service for the same error 4 times in total, it was reported that the spark plug was replaced and the problem was gone. Even though 10 days have passed since the last change, my ve...

Mercedes-Benz Turkey punishes its customers! Why? They consistently refuse to refund deposits after customers opt out of purchasing a vehicle for more than a month. Are they unfairly profiting from customer deposits in collaboration with banks? Mr. M***** Y*****, do you even know of an employee like...

We bought a Mercedes car online and then changed our minds and canceled it in October. We canceled it again on October 2. They told us we would get our refund within 14 business days, but it hasn't been given to us yet. And whenever we call, they don't give us any clear information. Now, they're say...