Canva

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Complaints
3 Complaints (Over the past year)
Canva
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5
Resolved
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Ayşe
September 15, 2023 1:02 pm
85
Ayşe Removed the Complaint from Publication

Canva Pro Subscription Debited Without Notice!

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Zeynep
May 24, 2023 2:24 pm
1

Canva Pro Deducted Unauthorized Charge, I Demand Refund

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Tuğçe
May 10, 2023 1:39 am
5

Canva Took Extra Money for Premium Subscription

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Yusuf
February 28, 2023 8:53 pm
1
canva-took-extra-money-for-premium-subscription-2.pdf

Canva charges following a free trial

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Serhat
February 17, 2023 6:17 pm
5

Misled by Canva, Free plan falsely advertised for students

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Kadir
January 21, 2023 8:46 pm
180
Misled by Canva, Free plan falsely advertised for students

The Trial Version of Canva cost me money

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Nur
November 27, 2022 4:36 pm
10

Canva Charged Me for Free Trial

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Mehmet
November 03, 2022 10:01 am
200
Canva Charged Me for Free Trial
8 Complaints in Total

Brand Profile

Canva The brand has not created a profile so far.
Canva is not responding to complaints via Xolvie and not communicating with its customers on this platform yet, as it has not created a brand profile yet. Every company can create a brand profile on Xolvie.

Frequently Asked Questions (FAQ)

How can I avoid being charged on Canva after free trial?
  • You will be charged for a Canva Pro subscription right away if you don't cancel your free trial before it expires. You can discontinue your free trial before it expires to avoid being charged for a Canva Pro subscription. You can take the following actions to end your free trial:
  • Visit your Canva profile.
  • In the top right corner, click on the image of your profile.
  • Then select "Billing & Plans."
  • Go to "Subscriptions" and select "Canva Pro."
  • Simply select "Cancel Trial."
  • You won't be billed for a Canva Pro membership once your free trial has ended.
Can I ask for a refund of purchased plan on Canva?
  • You have the choice to ask for a refund if you're unhappy with your Canva purchase.
  • For all premium plans, Canva offers a 30-day money-back guarantee, enabling you to request a refund within 30 days after the purchase date for any reason.
  • Contact Canva's customer service department to start a refund request. Make sure to mention the following information while contacting them:
  • - Your full name and e-mail address.
  • - E-mail address linked to your Canva account.
  • - Date of the purchase
  • - The reason why you want to cancel/refund
What are the refund exceptions on Canva?
  • When asking Canva for a refund, keep the following things in mind:
  • - The request for a refund must be submitted within 30 days after the transaction's date.
  • - Free trials are not eligible for refunds.
  • - Plans that have been utilized cannot be refunded.
  • - You might have to show Canva proof of purchase.


  • Please be aware that these refund rules could change at any time, so it's always a good idea to check Canva's website for the most recent information or to contact their customer care with any particular questions.
Why am I getting charged by Canva?
  • The subscription options offered by Canva contain an automatic renewal function. You will be automatically charged for the ongoing subscription if you don't cancel your plan before the trial time expires. The free trial is a one-time offer, which should be noted. If you have previously used the free trial for Canva Pro or Canva for Teams, any further upgrades will incur costs right away.
  • If you decide not to continue with the paid plan, make sure to properly manage your subscription and cancel it before the trial time expires. To prevent any unforeseen fees, it is advisable to check and comprehend the terms and conditions linked to Canva's subscription renewal policies.
What is Canva customer service number?
  • For the time being, there are two ways to contact Canva's customer care:
  • Canva Help Center: You can find the Canva Help Center at https://www.canva.com/help/. It offers a comprehensive collection of articles and tutorials that address frequently asked problems and concerns. You can search the various resources for solutions to your questions.
  • Email: Send an email to [email protected] to contact Canva's customer service staff. Make sure to include any pertinent information that can help them understand your enquiry, as well as a thorough description of your issue or problem.

About Canva

Canva is a versatile graphic design platform that provides consumers and organizations with a wide range of services and products. The company operates globally, serving customers in a variety of countries. It provides a comprehensive collection of tools and capabilities that enable users to create a wide range of visual content, such as social media graphics, presentations, posters, flyers, invitations, and more.

Canva provides both free and paid membership options. Users with a free membership can access a large variety of design templates, stock pictures, icons, and other design elements. Canva Pro, the premium subscription, includes access to a library of premium templates, advanced design tools, team collaboration features, and the option to resize designs for numerous platforms. Canva offers mobile apps for iOS and Android smartphones in addition to the web-based platform, allowing users to design on the go.