No Way To Cancel BetterMe

There is absolutely no way to cancel this subscription!!! And I am not the only one who struggles with this, I see other people have the same issue. I tried to contact via email and got ignored. In their instructions: you can see the button in your profile. No. I absolutely can't. When I try to do this, I only see 'Buy a new plan'. Is this a joke?? To buy a new plan to stop the current one, come on, y'all. This is nonsense. Please help, or I will take it further!!