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I Want Money Back For Second Subscription. BetterMe App Keeps Glitching

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Hüseyin
March 22, 1:39 pm
379
Hüseyin's Thank You Message
“Good job, thanks!”

I have a question about my order. I completed the 28-day workout, but it's putting me back to day 15. Is there any way I can reset it? I completed the 28-day chair yoga challenge and want to continue with the next 28-day challenge. Also, you guys charged me for the second month's payment and the sign-up fee again on Saturday, even though I just redownloaded the app that day and it was saying I completed day one. (Please look at my screenshots.) Then on Sunday, it showed I've almost completed the whole month. Let's figure this out, shall we?

I Want Money Back For Second Subscription. BetterMe App Keeps Glitching
I Want Money Back For Second Subscription. BetterMe App Keeps Glitching
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BetterMe Xolvie is a member brand
March 22, 2:16 pm (36 minutes after complaint.)

Hello Hüseyin. We apologize for the inconvenience. We've reached out to you via email with the step-by-step instructions on how to fix this issue. Please check your inbox and let us know if everything is working fine. Kind regards, team BetterMe

Hüseyin
Hüseyin
March 22, 10:28 pm

Good job, thanks!

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